FAQ

Frequently Asked Questions

Browse through the categories of FAQs below.

Get quick answers to common questions about Ujoin products and services.

Company FAQs

1. Are you a trading company or factory?

We are factory with 10+ years manufacturer expeirence, and we also have trading department.

2. If we don’t find what we need on your website, what should we do?

You can send us the OE number or of the product you need, we will check if we have them. We also develop new models according to customer’s need; you can contact us for more detail.

3. Can I get a discount if I make a larger order?

Yes, price vary according to the quantity of each item. More quantity more discounts for you. We sincerely hope to cooperate with you in the long run.

4. How can I get the specific price of the product I need?

1) You can contact our sales personnel through the contact information on the website. He/She will check and offer you good price according to the product information you provide.

2) You can also send us inquiry in the webpage of the product you are interested in. After we receive it, we will contact you as soon as possible and offer you the specific price accordingly.

5. What is the MOQ?

MOQ is 1pc. But it is based on the premise that this product is in stock. If it is out of stock now, the specific requirement about MOQ, please contact our sales for more details.

6. Can I get a sample first? Is it free?

Yes, we can provide u samples. We fully understand that you want to test the quality through samples first. But in most cases, sample is not free. You can order a sample first. If you are satisfied with the product after you check the sample and want to buy in bulk, you would receive the refund of the money you paid for the sample in next order. Please note that price is different between sample and wholesale.

7. What is your packing box? Can you customized?

1) Neutral packing box

2) Colorful packing box with the logo of our company

3) The packing box can also be customized. If you have any special requirement, such as the color, the pattern, and the logo, you could tell us specifically.

If necessary, we would also use some bubble wrap inside to protect the product in a better way. For more details, please feel free to contact us.

8. What about the delivery time?

If we have stock, we can send you the goods within 3 working days,if we don’t have stock, generally it needs 10 to 40 days.

9. What’s our product warranty?

Our product warranty is 12 month.

Payment FAQs

1. How can I pay you? What is your payment method?

We can accept T/T, L/C, PayPal, Western Union, Moneygram, etc, as the payment methods.Before your payment, our sales personnel will confirm all details with you.

2. How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order.

3. Why I failed to make the payment?

If you’re stuck in this situation, please contact us ASAP. We will recheck it and try our best to help you.

4. Do you provide an invoice?

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Shipping FAQs

1. What is your shipping way?

1) Express delivery to door

2) By air (you need to pick it up in the airport)

3) By sea (to the port appointed by you)

4) Land transportation (to the local logistics station)

You can choose the best shipping way for you according to the weight, size and the shipping cost. We will also give you our advice accordingly.

2. I dont know how to deal with the issue about customs clearance. What can I do?

1) Express delivery and air freight: when the goods arrives the local customs, you will be informed to deal with the issue about customs clearance via an email or a call from the customs officers. We will provide the relevant documents you need.The customs will release the goods after you pay off customs duties.

2) Sea and railway transportation: we will send u the documents for customs clearance (bill of loading, Contract,PI and CI,or any other extra document like CO) in advance, in the form of original copy or telex release.Similarly, when the goods arrives the port, officer will inform you to deal with the issue about customs clearance. You just need to provide the relevant documents the customs required. The goods will be released after you pay off customs duty and the port of destination charge.

3) You can also contact an agent who can be responsible for the customs clearance in the local. The agent will handle everything for you.

If you have any problem in the process of customs clearance, please also feel free to contact us to help you.

3. Can I change the shipping address?

In the event that you wish to change the shipping address after placing an order, please contact us as early as possible during the order processing stage to indicate your request. If the goods has not been dispatched yet, we will be able to ship to the new address. However, if the goods has already been shipped, then the shipping information will not be able to be changed. Hope you can understand.

4. How can I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.We will also update the logistics information for you.

5. After payment has cleared, how long do I wait until my goods is sent out?

If the products you need is in stock, it could be sent out within 3-5 business days. If not, our sales personnel would tell you the specific delivery time.

6. When can I receive the goods in my country after I place an order?

Generally, by air, it takes 7-10 business days; by sea, it takes over 30 days.

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed.

After-sales FAQs

1. How can I cancel my order after the payment?

If you have already paid for an order and want to cancel it, please contact us as soon as possible.

We will put the order on hold while you decide. This will suspend the packaging process while you make changes.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact us and we will process the updated order; there is usually no additional fee for this service.

Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. You can ask for a refund or provide the payment as credit for future orders.

2. There are some quality problems with the products during the warranty, what can you do for me?

We have been in this business since 2008. Till now, we seldom received the quality complaint from our customers. But we can promise that we will be responsible for it if you meet any quality problem.

1) please send us a detailed report attached with pictures and videos about the quality problem you met. We will ask our technicists to check and then provide you some feasible methods to repair.

2) If necessary, we could also send you some free parts to help the repair.

3) If the quality problem cannot be solved by repair, we would resend you new product (free).

3. I want to return the goods and get a refund after I receive the goods, how can I do?

In this case, please contact us immediately and advise us the reason why you want to return the goods. We will submit your request and give you the solution after careful consideration.

FAQ